Is your click & collect yielding too little?
Your customers expect service and convenience, making click & collect a great addition to your services. However, it turns out that a process that is beneficial for your customers may not automatically provide the desired added value for your organisation. Taking a close look at the way the work is carried out can provide valuable insights and concrete points highlighting the opportunities for doing things even better. For example:
- Is the click & collect process complicated or too labour-intensive?
- How satisfactory is the implementation and/or management of the process?
- Alternatively, are the process and implementation actually the source of your concern about this service?
Wanting to optimise click & collect is currently a very relevant issue, partly because of the increase in volume and all the opportunities this provides. By comparing the theory (from a best practice point of view) with the reality of implementation in the workplace, you can rapidly gain insights into wastage and opportunities alike.
Our approach
1. what do the figures tell us?
2. what does the practice show us?
3. what are the available opportunities?
Interested in finding out how we can help you assess and improve your processes? Allow us to observe your click & collect methods in action. Together we can get to the core of the issue quickly.
